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Privacy Policy for SellDo

Last Updated: June 23, 2025

This Privacy Policy describes how SellDo ("we," "us," or "our") collects, uses, and discloses your information when you use our mobile application SellDo (the "Service"). This Service facilitates the connection between users seeking services ("Customers"), businesses or individuals providing services ("Providers"), and individuals performing services ("Servicemen").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our Service. This includes:

A. Information You Provide Directly:

• Account and Profile Information: When you register for an account (as a Customer, Provider, or Serviceman), you provide personal details such as your name, email address, phone number, and password. Providers and Servicemen may also provide business details, identification documents, and bank account information for payouts.
• Service Request and Details: Customers provide details about desired services, including addresses, descriptions, photos, and preferred times.
• Communication Content: Information exchanged when you communicate with other users or with us (e.g., in-app messages, customer support inquiries).
• Payment Information: If you make or receive payments through the Service, your payment information (e.g., credit card details, bank account information) is collected. This may be handled directly by SellDo or by a third-party payment processor.

B. Information Collected Automatically:

• Device Information: We collect information about your mobile device, including device model, operating system, unique device identifiers, and mobile network information.
• Usage Information: Details of how you use our Service, such as features accessed, pages viewed, time spent on the app, and crash reports.
• Location Information:
  • Precise Location: With your permission, we may collect precise location data (GPS, Wi-Fi, cell tower) from your device. This is essential for matching Customers with nearby Providers/Servicemen, tracking service progress, and facilitating service delivery. You can manage location services through your device settings.
  • Approximate Location: We may infer your approximate location (e.g., city, country) from your IP address or other device settings.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze app usage, and for security purposes.

C. Information from Third Parties:

• We may receive information from third-party services integrated with our app, such as social media login providers (if you choose to use them) or analytics providers.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To Provide and Operate the Service: To manage your account, process service requests, facilitate bookings, and deliver the core functionalities of the app for Customers, Providers, and Servicemen.
• To Facilitate Services: To match Customers with suitable Providers and Servicemen, enable communication between users, and facilitate service delivery.
• To Process Payments: To handle transactions for services rendered and payouts to Providers/Servicemen.
• To Personalize Your Experience: To tailor content, recommendations, and services based on your preferences and usage history.
• To Improve and Develop Our Service: For analytics, research, and product development to enhance app functionality, user experience, and service offerings.
• To Communicate with You: To send service updates, security alerts, notifications about bookings, and marketing communications (with your consent where required).
• For Security and Fraud Prevention: To protect the integrity of our Service and prevent fraudulent or unauthorized activities.
• To Comply with Legal Obligations: To meet legal requirements, resolve disputes, and enforce our terms and conditions.

3. How We Share Your Information

We may share your information in the following ways:

• Between Users to Facilitate Services:
  • Customers & Providers/Servicemen: When a service is booked, relevant customer details (e.g., name, address, contact method, service details) are shared with the Provider and the assigned Serviceman to enable service delivery. Similarly, Provider and Serviceman details (e.g., name, photo, ratings, estimated location during service) are shared with the Customer.
• With Service Providers: We use third-party vendors and service providers to perform functions on our behalf, such as hosting, payment processing, analytics, customer support, and marketing. These providers are obligated to protect your information.
• For Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• For Legal Reasons: If required by law, court order, or governmental request, or to protect our rights, property, or safety, or that of our users or the public.
• With Your Consent: We may share your information for any other purpose with your explicit consent.
• Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably identify you for research, analytics, or marketing purposes.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Data Protection Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your data. To exercise these rights, please contact us using the details below.

7. Children's Privacy

Our Service is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected such data, we will take steps to remove it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: ailabsolutions046@gmail.com